Our 30-Day No-Risk Guarantee

Buying pain-relief products online is risky — you can't test them in a store, and "should work" isn't a promise. So we made ours a real one. Here's exactly how our 30-day guarantee works, in plain words.

Our 30-Day No-Risk Guarantee

We'd be surprised if you ever need it — but here's our promise, in plain words:

If you're not genuinely happy with a RELAXAURA product within 30 days of receiving it, we'll make it right. Reach out to relaxaura.int@gmail.com with your order number and we'll arrange a replacement or a full refund. No guilt trips, no forms that take 20 minutes.

What's covered:

• Not comfortable, not effective, or not what you expected.
• Arrived damaged or the wrong item — we ship a new one, fast.
• Change of mind within the 30-day window.

Why we can be this confident: every unit is quality-checked before it ships, and our team only stocks the products our own team would use. If it's in our store, it's because it works.

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What the 30-day guarantee covers

• Any RELAXAURA product in our store — foot therapy wrap, spine support brace, neck & spine alignment pillow, shiatsu massager, or the e-book.
• 30 days from the day you receive it — not the day you ordered, not the day it shipped.
• It didn't help the way you hoped — not comfortable, not effective, or not what you expected.
• It arrived damaged or wrong — we send a new one, fast.
• Change of mind — within the 30-day window, no interrogation.

One honest note: this is a comfort-and-fit guarantee for a wellness product, not a medical promise. It helps, supports, and relieves — it doesn't cure. If that's not what you needed, the guarantee still stands.

How to claim — step by step

1. Email us at relaxaura.int@gmail.com with your order number. One sentence is enough — "it didn't work for my feet, I'd like a refund."
2. Tell us what you'd like: a replacement or a full refund. Your call.
3. We handle it. No 20-minute forms, no phone trees, no runaround — the person who replies to you is the person who resolves it.

What's included with every order

• Tracked delivery — you get a tracking number so you can follow your package the whole way.
• Quality-checked units — every product is checked before it ships.
• Real human support — a real inbox, answered by a real person.

What happens if it's not right

Simple: a full refund or a replacement, your choice, no runaround. If the product didn't do the job for you, we'd rather you have your money back and our apology than a customer who feels stuck. That's the whole guarantee — stated once, honored every time.