FAQs - RELAXAURA

Q: How can I contact RELAXAURA?

A: You can email us at relaxaura.int@gmail.com where our customer service team will be happy to assist you with any questions or concerns.

Q: Do you ship worldwide?

A: Yes, we ship to customers worldwide.

Q: Where do you ship from?

A: We ship from our international warehouse, ensuring fast and reliable shipping for all customers.

Q: Can I change or cancel my order?

A: We aim to process orders as quickly as possible. You must request any changes or cancellations within 12 hours of placing your order. If it is past that time, you can still return the order for a full refund once it is received.

Q: What payment methods do you accept?

A: We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Q: When will my order be processed?

A: All orders are processed and shipped from our warehouse between Monday and Friday. Please allow 1-3 business days for processing. Orders will be shipped the following business day after processing. Please note that we do not ship on weekends.

Q: How long will it take to receive my order?

A: For standard shipping, allow 1-3 business days for processing, and shipping will take between 7-12 business days, depending on your location.

Q: What if I don’t receive my order?

A: If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Q: Will I be charged with customs and taxes?

A: Our prices are tax-free in US Dollars. Import taxes, duties, and customs fees may be applied once your order reaches its destination. These are determined by local customs and are the customer’s responsibility. We are not liable for any delays caused by customs. Please contact your local customs office for more information.

Q: How do I return an item?

A: Please contact us at relaxaura.int@gmail.com to initiate a return. We will guide you through the process.

Q: What if the item(s) I received are defective, incorrect, or damaged?

A: If you received a defective, incorrect, or damaged item, please contact us with your order number, photos of the item(s), and relevant details. We will resolve your issue as quickly as possible.

Q: When will I receive my refund?

A: Refunds will be processed to your original payment method. If you paid by credit or debit card, refunds will be sent to your card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Please contact your bank or credit card company for more details on when the refund will post to your account.