FAQs - RELAXAURA

Q: How can I contact RELAXAURA?

A: You can email us at relaxaura.int@gmail.com where our customer service team will be happy to assist you with any questions or concerns.

Q: Do you ship worldwide?

A: Yes, we ship to customers worldwide.

Q: Where do you ship from?

A: We ship from our international warehouse, ensuring fast and reliable shipping for all customers.

Q: Can I change or cancel my order?

A: We aim to process orders as quickly as possible. You must request any changes or cancellations within 12 hours of placing your order. If it is past that time, you can still return the order for a full refund once it is received.

Q: What payment methods do you accept?

A: We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Q: When will my order be processed?

A: All orders are processed and shipped from our warehouse between Monday and Friday. Please allow 1-3 business days for processing. Orders will be shipped the following business day after processing. Please note that we do not ship on weekends.

Q: How long will it take to receive my order?

A: For standard shipping, allow 1-3 business days for processing, and shipping will take between 7-12 business days, depending on your location.

Q: What if I don’t receive my order?

A: If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Q: Will I be charged with customs and taxes?

A: Our prices are tax-free in US Dollars. Import taxes, duties, and customs fees may be applied once your order reaches its destination. These are determined by local customs and are the customer’s responsibility. We are not liable for any delays caused by customs. Please contact your local customs office for more information.

Q: How do I return an item?

A: Please contact us at relaxaura.int@gmail.com to initiate a return. We will guide you through the process.

Q: What if the item(s) I received are defective, incorrect, or damaged?

A: If you received a defective, incorrect, or damaged item, please contact us with your order number, photos of the item(s), and relevant details. We will resolve your issue as quickly as possible.

Q: When will I receive my refund?

A: Refunds will be processed to your original payment method. If you paid by credit or debit card, refunds will be sent to your card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Please contact your bank or credit card company for more details on when the refund will post to your account.

Trust & Safety

The questions we get most, answered straight.

Q: Is it safe to use daily?

A: Yes. RELAXAURA products are designed for regular, at-home use — gentle heat, compression, alignment support, and massage action. No harsh chemicals and no complicated routine. Follow the instructions that come with your product, and if you have a medical condition, are pregnant, or are under a doctor's care, check with your doctor first — that's just sensible.

Q: Will it work for MY specific pain?

A: That's the honest question, and the honest answer is: it depends on where the pain is and what's causing it. Match the tool to the problem — the foot therapy wrap for heel and arch pain, the spine support brace for lower-back strain, the neck & spine alignment pillow for neck tension and sleep posture, and the shiatsu massager for tight muscles and knots. Our science page explains the mechanism in plain terms. And if it doesn't work for you, our guarantee has your back — see below.

Q: How fast do people notice results?

A: Many people feel relief during their very first session — that's the immediate effect of heat, compression, and massage on tight tissue. But everyone's body and condition are different, so don't expect a fixed timeline. Consistent daily use is what matters. We don't promise a "cure" or a magic deadline — we promise a product our own team would use, and a guarantee if it's not right for you.

Q: What if it doesn't work for me (guarantee)?

A: You're covered by our 30-day no-risk guarantee. If you're not genuinely happy within 30 days of receiving your product, email relaxaura.int@gmail.com with your order number and choose a replacement or a full refund. No runaround, no guilt trips. Read the full details on our guarantee page.

Q: Is my order secure?

A: Yes. Checkout runs over a secure, encrypted connection. We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal, and every order ships with tracked delivery, so you can follow your package from our warehouse to your door.

Still deciding? Read the science behind the products, see what real customers say on our reviews page, or review the 30-day guarantee before you buy.